In general, when we collect personal information about you, we do so by making a record of it. We do this when you:
register and create an Account and use and interact with the Website and Service;
when you pre-payments to top-up an Account;
communicate with us online, over email, online chat systems, the phone or in person;
deal with us in other ways involving a need for personal information to be provided such as when you fill in a form. We may record all calls and so collect any personal information provided during such calls.
Like many sites, this Website may employ cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Website, recognize you and your access privileges, and track your usage.
Web beacons assist in delivering cookies and help us determine whether a web page on this Website has been viewed and, if so, how many times. For example, any electronic image on this Website, such as an ad banner, can function as a web beacon.
Most of the personal information we collect and hold about you is from your direct dealings with us, for example information you tell us or information we learn directly from your dealing with us, e.g. through “cookies”. We may sometimes collect your personal information other than from you directly. For example, from other parties who, in common with us, have a relationship with you or have information about you; from those to whom we have given access to our Website (such as through application programming interfaces); and from publicly available information. Our contractors and service providers who perform services for us, such as payment processing, marketing and data analytics may also provide us information about you.
Personal information we hold is generally stored in servers and other computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at minimising risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.
We do not knowingly or intentionally collect personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.